Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes. VitaCoreMarket offers free standard shipping on orders delivered within the United States.

Any applicable shipping information will be displayed during checkout before you complete your purchase.

How long does order processing take?

Orders are typically processed within 1–2 business days, excluding weekends and U.S. holidays.

During periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you by email.

How long will delivery take?

Estimated delivery time is generally 6–10 business days after your order has shipped.

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or remote delivery locations.

How can I track my order?

After your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take 24–48 hours to become active after the carrier receives and scans the package.

Will all items in my order arrive together?

Some orders may be shipped in multiple packages.

Packages may arrive separately and may have different tracking numbers.

Orders & Product Information

Can I change or cancel my order?

Please contact us as soon as possible at support@vitacoremarket1.com.

We will do our best to assist you, but we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Where can I find ingredient information?

When available, ingredient lists, Supplement Facts, serving information, directions for use, and other product details are provided on the individual product page or product packaging.

We recommend reviewing all available product information carefully before making a purchase.

How should I use a supplement?

Please follow the directions provided on the product label or product page.

Do not exceed the suggested serving unless directed by an appropriate healthcare professional.

Individual needs may vary depending on age, diet, lifestyle, medications, and other factors.

Can you recommend which supplement I should take?

VitaCoreMarket provides product information to help customers make informed shopping decisions, but we do not provide medical advice, diagnosis, or treatment recommendations.

If you are unsure whether a dietary supplement is appropriate for you, consult a qualified healthcare professional before use.

What if I am pregnant, nursing, taking medication, or have a medical condition?

If you are pregnant or nursing, taking prescription or over-the-counter medication, have a medical condition, or are preparing for a medical procedure, consult a qualified healthcare professional before using dietary supplements.

Will the product packaging look exactly like the image?

We make every effort to display product packaging and information accurately.

However, manufacturers may occasionally update labels, packaging, serving information, or product design.

The product you receive may therefore look slightly different from the image shown on our website while still being the same or an updated version of the product.

Damaged, Defective, Incorrect, or Missing Items

What should I do if my order arrives damaged or incorrect?

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, incorrect, or incomplete, contact us within 48 hours of delivery at support@vitacoremarket1.com.

Please include:

• Your order number

• A description of the issue

• Photos of the item you received

• Photos of the shipping box and packaging

• A clear photo of the shipping label

Please keep the item and all original packaging until our support team has reviewed your request.

What should I do if tracking says delivered but I cannot find my order?

First, check around the delivery location and ask household members, neighbors, front desk staff, or building management whether they accepted the package.

If you still cannot locate it, contact us promptly at support@vitacoremarket1.com so we can help you review the available tracking information.

Returns & Refunds

How do I request a return?

Contact us at support@vitacoremarket1.com before sending any item back.

Include your order number and the reason for your return request.

Our team will review your request and provide return instructions if the item is eligible for return.

Do not send an item to any address without first receiving return instructions from VitaCoreMarket.

Are all products eligible for return?

Return eligibility depends on the product's condition, the reason for the return, and the requirements described in our Refund Policy.

For safety and quality-control reasons, opened, used, unsealed, or tampered-with dietary supplements, vitamins, wellness products, and other consumable items may not be eligible for return.

Please review our Refund Policy before submitting a return request.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return and the terms stated in our Refund Policy.

Please do not arrange or pay for return shipping until VitaCoreMarket has reviewed your request and provided instructions.

Product Safety & Information

Are dietary supplements intended to diagnose or treat medical conditions?

No.

Dietary supplements sold through VitaCoreMarket are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general product and shopping information and should not be considered medical advice.

What should I do if I experience an unexpected reaction?

Stop using the product and seek advice from an appropriate healthcare professional.

For urgent or severe symptoms, seek immediate medical attention.

Contact Us

How can I contact VitaCoreMarket?

For questions about products, shipping, returns, or an existing order, email us at:

support@vitacoremarket1.com

Please include your order number when contacting us about an existing order.